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EVO-IP Support
EVO-IP SUPPORT REQUEST FORM
Vanco believes that in order to have outstanding products, you need outstanding customer service. We will be your resource for technology, training and support so that your devices are functioning properly.
Name
*
First
Last
Email
*
Phone
*
Company Name
*
What distributor did you buy EVO-IP from?
*
Please choose an ethernet switch brand and model
*
Please choose an Ethernet switch model
Cisco - CSG250
Cisco - SG300
Cisco - SG350X
Cisco - SG50
Cisco - SG550X
Luxul - AMS/XMS-1208P
Luxul - AMS/XMS-2624P
Luxul - AMS-2600
Luxul - AMS-4424P
Luxul - XMS-5248P
Luxul - XMS-7048P
Trendnet - TL2-G244
Trendnet - TL2-PG284
Trendnet - TL2-PG484
Trendnet - L2 Managed
Trendnet - TL2 Managed
Other
Please list your ethernet Brand and Model
Please list the firmware version the switch is currently running.
Is the ethernet switch dedicated?
*
Yes
No
(We recommend a dedicated switch for EVO-IP with no other components or functions being shared)
Is there one switch or multiple switches?
*
(If stacking multiple switches, we recommend using the same brand and model, with SFP link between the switches)
Please Choose
One switch
Multiple switches
Is there a wireless router in the setup?
Yes
No
Please List the Brand and Model of your wireless router
IGMP Snooping activated?
*
Yes
No
Jumbo Frames activated?
*
Yes
No
Are you trying to setup cloud access?
(If so, please reference the “EVO-IP Cloud Setup” document under the downloads tab)
Please Choose
Yes
No
Is this going to be controlled by a control system outside of the EVOIP local GUI or Cloud GUI/App?
Yes
No
What firmware does the EVO-IP Controller have?
(Found by using the HDMI output of the controller to a display or in the Smart Controller menu)
How long has the system been installed for?
VLAN activated?
*
Yes
No
Brief description of issue with EVO-IP products
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